Terms and Conditions
The Liquoricetree.com site is provided to you free of charge for your personal use subject to these Terms and Conditions which set out the basis on which you can visit and use our website. By using the Liquoricetree.com site you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information.
These Terms and Conditions do not affect your statutory rights.
General Terms and Conditions
This site is owned and operated by Momento Ltd trading as Liquorice Tree ("Liquorice Tree", "we" or "us"). Registered office: c/o Burgoyne Carey, Pavilion 2, 3 Dava Street, Broomloan Road, Glasgow, Scotland G51 2JA. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at firstname.lastname@example.org or call us on 0131 300 0001.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by Scots Law and are subject to the non-exclusive jurisdiction of the Scottish courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
All contracts are concluded in English. All communication must be undertaken in English.
Ownership of rights
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Liquorice Tree.
Accuracy of Content
Liquorice Tree has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Liquorice Tree disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Liquorice Tree shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Damage to your computer
Liquorice Tree makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Liquorice Tree shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
You are able to correct errors on your order up to the point at which you confirm payment on the final page of our ordering process.
Up to the point of dispatch you can track the progress of your order at any time by logging into My Account from the Home page on this website.
Acknowledgement and Acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any orders for any reason. Some situations that may result in your order being cancelled include: limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by credit and fraud agencies. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If you have supplied us with your email address we will notify you via email when payment for your order has been authorised. We will also email you when your order has been dispatched.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method
All orders are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. (by emailing or phoning you)
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. We will, of course, make every effort to keep you informed.
Restrictions on Purchases
Where the order concerns alcohol, by placing an order you confirm that you or the recipient of an alcohol gift is over the age of 18.
All methods of payment, including credit cards are processed when you place your order. Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of ordering for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.
We do not charge VAT and prices exclude delivery charges.
Refunds and Exchange policy
Items returned because they are damaged, defective or incorrect.
Liquorice Tree does its utmost to ensure that all items arrive perfectly intact and of the highest quality. However, mistakes do happen and, when they do, we want to ensure that your Liquorice Tree experience is still satisfactory.
You must notify Liquorice Tree within 30 days of receipt of any damaged, defective or incorrect items. Upon receiving the returned item from you, we will be happy to ship you a replacement at no cost to you. Some items may not be available immediately. All items will be replaced in the shortest time possible.
Please enclose a valid receipt for the goods and postage. Customers are advised to insure items when returning them for their own protection. We cannot refund any priority, express or courier component of the postage charge
If you are in the European Union you can cancel your order within seven days after the day you get your goods. You need to notify us within the 7 day cancellation period via written communication to comply. We accept email communication as notification.
This applies to all of our products except for food. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, where the item has been unsealed.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Where to send it
For your protection, we recommend that you use a recorded-delivery or courier service. Customers are advised to insure items when returning them for their own protection.
Please package the relevant item(s) securely in its original packaging, stating the reason for returning it and send to:
Liquorice Tree Gifts,
29 Cockburn Street,
All refunds should be dealt with within 14 days of receipt. Refunds will be credited in the same form as the original payment type and within 14 days of processing. Please allow up to two billing cycles for a refund to appear on your credit card statement.
If you choose to provide us with any personal information, we will use this only to communicate with you about questions you may ask, purchases you may make, process orders you place, email information to you, your order status and confirmations or to review and enhance our performance and services to you.
We may also periodically send promotional emails about new items, or other information which we think you may find interesting using the email address which you have provided. (if you have selected to receive these emails/letters).
We will store your data electronically in accordance with the Data Protection Act 1998.
We do not sell, rent or disclose our customers' names, addresses, email addresses or any other personal information of any kind to any third party except to process your order and unless required by the law.
We do not have access to or store credit card details - all transactions are strictly confidential and processed using our payment partner Sagepay.
Changes to this policy
This private policy will change from time to time as we develop the range of services on the website. When this private policy changes we will place an updated version on this page.
Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the private policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our private policy do not affect information we already hold about you. This statement was last updated on 3rd April 2012.
Links to other websites
We have placed links on this website to other websites we think you may want to visit such as social networking sites. We do not vet these websites and do not have any control over their contents. Liquorice Tree cannot accept any liability in respect of the use of these websites. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.
You have the right to access your information held about you by Liquorice Tree and where necessary, to have it amended if it is inaccurate.
To exercise your rights or to obtain more information, please contact:
Pat Davidson. Managing Director
3/3 Edinburgh Airport
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
What you need to do
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Liquorice Tree shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to 'My Account' and clicking 'Change name, email or password',
Avoid using the same password for multiple online accounts.
We will never ask you to confirm any account or credit card details via email.
Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you should look through them each time you use the webs site.
Use of this website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Liquorice Tree makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
Liquoricetree.com shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.